Refund & Exchange Policy

Refund & Exchange Policy

At Silvpop Jewels, we take great care in ensuring the quality of every piece.

No Refund Policy

We do not offer refunds on purchases once the order is delivered.

Damaged or Defective Items

In case you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photos and videos of the item.

After verification, we will offer a replacement for the same product.

Conditions for Replacement

• The item must be unused and in original packaging
• Request must be raised within 48 hours of delivery

Non-Eligible Cases

We do not accept returns or replacements for reasons such as change of mind, minor color variations, or personal preferences.

For assistance, please contact us at silvpopjewels@gmail.com or info@silvpop.com.

Thank you for understanding and supporting Silvpop Jewels.